Privacy policy
Doclobby is a scheduling and patient-messaging service for clinics, provided by medcarecrew ("we", "us"). This policy explains what personal data we handle, why, and the choices you have. It is written with India's Digital Personal Data Protection Act, 2023 in mind.
Who is responsible for your data
Doclobby handles personal data in two different roles:
- For patients of a clinic that uses Doclobby, the clinic decides why and how your data is used. We process it on the clinic's behalf, only to run its bookings and patient messages. For requests about your data, you can contact the clinic or write to us and we will pass it to them.
- For clinic owners, doctors, staff and people who contact us, medcarecrew is responsible for your data.
What we collect
| From | Data |
|---|---|
| Patients who message a clinic | WhatsApp phone number and profile name, the name you give us, your messages, appointment details, the reason for your visit, and any reports or photos you choose to send. |
| Doctors and clinic staff | Name, phone number, email, clinic details, clinic timings and services, and access to the clinic's Google Calendar that the clinic grants us. |
| People who contact us | Whatever you share when you email, call or message us, such as your name, number and clinic. |
This website itself does not use cookies, analytics or tracking, and has no forms.
How we use it
- To book, confirm, reschedule and cancel appointments, and to send reminders and updates.
- To show bookings on the clinic's Google Calendar and to the clinic's staff.
- To understand patient messages and reply in their language, using automated systems, including AI models. Medical questions are passed to the clinic, not answered by Doclobby.
- To keep the service secure, fix problems and keep records the law requires.
- To reply to clinics and people who contact us about Doclobby.
We do not sell personal data, and we do not use patient data for advertising.
Consent
When a patient first messages a clinic through Doclobby, we ask for consent before storing anything beyond their phone number. You can withdraw consent at any time by messaging "STOP" to the clinic's number or by contacting us. After that, we will stop processing your data for bookings, except where the law requires us to keep it.
Who we share it with
We share personal data only with the clinic you are booking with, and with service providers that help us run Doclobby:
- Meta Platforms (WhatsApp Business Platform), which carries the messages.
- Google (Google Calendar), where bookings are recorded for the clinic.
- Cloud hosting and storage providers, where our systems run.
- AI model providers, which process message text so Doclobby can understand and reply.
- Payment providers, if a clinic takes payment at booking.
These providers may process data outside India. We share only what each one needs. We may also disclose data when the law requires it.
How long we keep it
We keep patient data for as long as the clinic uses Doclobby, or for a shorter period if the clinic asks. When a clinic stops using Doclobby, we return or delete its data, except what we must keep by law. Contact enquiries are kept as long as needed to respond and follow up.
How we protect it
We use encryption in transit, access controls so that each clinic sees only its own data, and logs of who changed what. No system is perfectly secure; if a breach affects your data, we will inform you and the authorities as the law requires.
Your rights
You can ask to see the personal data held about you, correct it, have it erased, or nominate someone to act for you. You can also raise a complaint. Patients can ask their clinic or us; we will work with the clinic to respond. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Children
Appointments for anyone under 18 should be booked by a parent or guardian, who gives consent on the child's behalf.
Grievance officer and contact
Japendra, medcarecrew
Email: support@medcarecrew.app
Phone: +91 00000 00000
Address: Ahmedabad
We will acknowledge your request and respond within the time the law requires.
Changes to this policy
If we change this policy, we will update the date at the top of this page. For significant changes, we will tell clinics directly.